Refund & Cancellation Policy

We at Siyahi Studio take pride in the quality of our handcrafted and custom-made products. However, we understand that sometimes things may not go as planned. This policy outlines the process and eligibility for refunds, returns, and cancellations.

1. Order Cancellations

You may cancel your order within 12 hours of placing it, provided it hasn’t been processed or shipped yet. To cancel an order, please contact us immediately at siyahistudio@gmail.com with your order details.

2. Refund Eligibility

Refunds are only offered in the following cases:

  • You received a wrong product
  • You received a damaged or defective product (must be reported within 24 hours of delivery)
  • Your order was cancelled before shipping and is eligible for a refund

We do not provide refunds for reasons such as change of mind or slight color differences due to screen variations.

3. Returns

Currently, we do not accept returns unless the product is damaged or incorrect. If you are eligible for a return, we will arrange a pickup or ask you to ship the item back. The product must be unused, in original condition, and with original packaging and tags.

4. How to Claim a Refund

To initiate a refund, email us at siyahistudio@gmail.com with your order ID and photographs of the issue (if applicable). Our team will review your request and get back to you within 48 hours.

5. Timeline for Refunds

If approved, refunds are processed within 7–10 business days. The amount will be credited to your original payment method. Processing time may vary depending on your bank or payment provider.

6. Non-Refundable Items

  • Custom-made or personalized items
  • Items bought during clearance sales or promotions
  • Products damaged due to customer mishandling

7. Need Help?

If you have any doubts or need support regarding refunds or cancellations, please don’t hesitate to contact us: